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Case Study

Manufacturing

Hyster-Yale

Material Handling Equipment Supplier.

Equipment management, poor productivity & high-costing, inflexible supplier contracts.

Provide a range of print technologies, reliable internet and telecommunication based on the workflow needs of the business.

Improved Internet speed, telecommunication reliability and fully managed print.


Hyster-Yale are one of world’s leading manufacturers and providers of a comprehensive line of lift trucks and aftermarket parts with over 7900 employees globally.

Hyster-Yale were seeking a flexible technology partner that could assist with smoothly transitioning from their existing IT provider to a more reliable and cost-effective platform. They were using un-reliable, high costing printers, a slow internet link with limited capacity and a contract with no room to change to modern technology.

Hyster-Yale engaged AMPS to consult and review their current contracts, to propose a solution that encumbered a wide range of fit-for purpose technology, aligned to their business needs. This meant reviewing all existing, multiple technology contracts and consolidating into one new agreement, with a single monthly invoice.   Data &Telecommunications upgrade delivered a new 100/100Mb Business Grade fibre connection as well as including 30 new SIP voice trunks to ensure a reliable platform with full redundancy to Hyster-Yale’s Milperra Offices.  Additionally, as part of the solution, AMPS configured secure MPLS routing between Hyster-Yale’s regional HQ in Singapore and Australia.   Printer Consolidation was key to reducing overall cost while improving management of the entire printer and copier fleet at Hyster-Yale. Multiple desktop printers with high costing toners, inefficient print queues with limited security and no management tools in place proved challenging. The new, Best-of-Breed fleet of fully managed Samsung and Fuji-Xerox hardware ensured high speed and availability with cost-effective printing and scanning.   AMPS-connect management software was implemented allowing us to manage the Hyster-Yale fleet in real time, with a 4-hour SLA, auto-toner replenishment, and paper supply under one cost per page.   Smart Business tools were also implemented as part of the overall technology solution. Intuitive, 75-inch smart screens improved the meeting and conference room experience, while Logitech conference equipment ensured Hyster-Yale had all the tools for a truly unified meeting facility.   A Customised Visitor Management solution was also included with automated staff notifications, photo registration, induction acceptance forms and printed photo visitor labels. The integrated software with I-Pad interface, ensured a secure reception desk, without the need of FTE’s, along with visitor tracking and reporting.  


AMPS VALUE PROPOSITION:

As an expert technology partner with a telecommunication backbone that first started in 2000 our independence and agnostic partner model gave us the edge over our much larger competitors to be the partner selected. Our strengths lie in understanding the long-term goals of delivering efficient servicing. AMPS highly experienced staff were able to consult throughout the process, making decisions on services simple and straightforward. If you are facing a similar obstacle with multiple high costing suppliers or looking for a solution outside of the box, then get in touch with one of our technology advisors now.