This was completed over three stages:
The first stage was to migrate all sites to a managed data solution. As locations were Australia wide, Amps sourced the best connections from different carriers for each location. This gave Bailey Nelson the best of breed data solution. All sites are monitored 24/7 and AMPS can see if an outage has occurred regardless of carrier and quickly rectify if there is a problem before it impacts the business. New services were installed to mitigate any downtime. Once the AMPS connections were in and tested and commissioned, we then cancelled the old service.
In the second stage, a cloud telephony solution was implemented. This gave BN unlimited extensions without extra expense. BN had
multiple phone lines at each store. By having this they were paying for line rental on lines they didn’t use. Some stores had a VOIP solution which was a per user/extension cost. The AMPS solution was able to give a concurrent call solution across all sites which while still retaining their advertised numbers they only pay for what they use. Their current telephony costs dropped by 52% by implementing this solution.
The final stage handset and routers were configured and tested at our office. Once completed, they were quickly installed (plug and play) which made disruption onsite kept to a bare minimum. This also kept the project costs down as BN did have to pay for technicians being onsite for long periods of time.